ENJOIE, The Candle Co.

Terms and Conditions

Terms and Conditions for ENJOIE, The Candle Co.

Effective Date: December 2, 2024

Welcome to ENJOIE, The Candle Co. (“we,” “us,” or “our”). By accessing or using our website [insert website URL] and purchasing products from us, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

If you do not agree to these terms, please do not use our website or make any purchases.

1. General Terms

By visiting our website, browsing our products, or making a purchase, you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy. We reserve the right to update or modify these terms at any time, and it is your responsibility to check them periodically for any changes. Your continued use of the website after any changes will constitute your acceptance of the revised Terms and Conditions.

2. Products and Pricing

Product Availability: We make every effort to ensure that our products are in stock and available for purchase. However, we cannot guarantee the availability of all products at all times. If an item is out of stock or unavailable, we will notify you and offer alternatives or issue a refund if payment has already been processed.
Pricing: All prices listed on our website are in U.S. Dollars currency and are subject to change without notice. We reserve the right to modify or discontinue products, services, or pricing at any time without prior notice. Shipping fees and taxes are calculated at checkout.
Product Descriptions: While we strive to provide accurate and up-to-date product descriptions and images, we do not warrant that the content on our website is error-free, complete, or reliable. Colors, sizes, and packaging may vary slightly from what is shown on the website due to different screen settings and product batches.

3. Order Processing

Order Confirmation: Once you place an order with ENJOIE, The Candle Co., you will receive an email confirming that we have received your order. This is not an acceptance of your order but an acknowledgment of receipt.
Order Acceptance: We reserve the right to cancel or refuse any order at our discretion, including in the event of pricing errors, product availability issues, or suspicion of fraud. If your order is canceled, we will issue a full refund for the amount charged.
Shipping: We aim to process and ship orders promptly, typically within 3-7 business days. Shipping times will vary depending on your location. Any delays caused by shipping carriers or other unforeseen circumstances are beyond our control.
Shipping Address: You are responsible for providing accurate and complete shipping information. ENJOIE, The Candle Co. is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by you.

4. Payment

We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express, etc.) and third-party payment services (PayPal, Stripe, etc.). Payment is due at the time of purchase. By submitting an order, you authorize us to charge the payment method you provide for the total cost of the order, including applicable taxes and shipping fees.

5. Returns and Refunds

We take pride in the quality of our products, and your satisfaction is important to us. However, due to the nature of our products, we are unable to accept returns or exchanges unless the product is defective or damaged upon arrival.

Defective or Damaged Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will offer a full refund, replacement, or store credit at our discretion.
Refunds: Once we process your return (if applicable), we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not been shipped, we will be happy to cancel it and issue a full refund. However, once an order has been shipped, we cannot cancel it. Please refer to our Returns and Refunds section for further assistance.

7. User Accounts

You may be required to create an account to place an order on our website. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account or password.

8. Intellectual Property

All content on the ENJOIE, The Candle Co. website, including text, images, logos, graphics, and product descriptions, are the property of ENJOIE, The Candle Co. and are protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any of our content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, ENJOIE, The Candle Co. is not responsible for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our liability for any claims related to the purchase or use of our products is limited to the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless ENJOIE, The Candle Co., its affiliates, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms and Conditions or your use of our website and products.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website and services, you consent to our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by the laws of California State, without regard to its conflict of laws principles. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in State of California.

13. Severability

If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, that provision will be severed from the rest of the Terms and Conditions, which will remain in full force and effect.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

ENJOIE, The Candle Co.
Email: enjoiecandles@gmail.com

Website: enjoiecandles.com

By using our website and purchasing from ENJOIE, The Candle Co., you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing ENJOIE, The Candle Co. – where every candle is crafted to brighten your day.

Return and Refund Policy

Effective Date: December 2, 2024

At ENJOIE, The Candle Co., we take pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. If you’re not fully satisfied with your order, please review our return and refund policy below.

1. General Policy

Due to the nature of our products (candles), we are unable to accept returns or exchanges for items unless they are defective, damaged upon arrival, or if an error was made with your order. We take every precaution to ensure that our products are in perfect condition before shipping them to you.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will resolve the issue by offering one of the following options:

Refund: A full refund for the damaged or defective product.
Replacement: A replacement for the damaged or defective item, at no extra charge.
Store Credit: Alternatively, we can issue store credit for future purchases.

To expedite the process, please provide the following when contacting us:

Your order number
Photos of the damaged or defective product and packaging
A description of the damage or issue

3. Incorrect Orders

If we made an error with your order (e.g., wrong product or incorrect size), please reach out to us within 7 days of receiving your package. We will be happy to correct the mistake by providing:

Refund: A full refund for the incorrect product(s).
Replacement: A replacement with the correct item(s).

4. Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns or exchanges on:

Opened or used candles
Items that have been tampered with or altered

5. Return Process

If your item is eligible for a return due to damage, defect, or an error in your order, please follow these steps:

Contact Us: Reach out to our customer service team at enjoiecandles@gmail.com within 7 days of receiving your order. Please include your order number, photos of the issue, and a brief description.
Return Authorization: Once we confirm the issue, we will provide you with a return authorization and instructions for returning the product.
Return Shipment: You will be responsible for returning the product to us in its original packaging, unless it was damaged during shipping (in which case, we will provide a return shipping label).
Refund or Replacement: After we receive the returned product and inspect it, we will process your refund or send the replacement item(s) as per your preference.

6. Refund Process

Refunds will be processed to the original payment method used during purchase. Please note:

Refunds may take 5–10 business days to appear on your credit card or bank statement, depending on your payment method and bank processing times.
Shipping fees are non-refundable unless the return is due to a mistake on our part (such as a defective or incorrect product).

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different fragrance, size, or product, you must return the original item according to our return process and place a new order for the replacement.

8. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. Once an order has been shipped, we are unable to cancel it, but you can return the item(s) according to our return policy.

9. International Orders

For international orders, we offer the same return and refund policy. However, you will be responsible for return shipping costs, and customs duties or import taxes. Refunds will only cover the cost of the product, not the shipping fees or taxes.

10. Contact Us

If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a return, please contact us at:

ENJOIE, The Candle Co.
Email: enjoiecandles@gmail.com
Website: enjoiecandles.com

Thank you for shopping with ENJOIE, The Candle Co. We appreciate your trust in our products and strive to provide the best possible customer experience.